Business class: Like: food selection presentation Staff on the airline Love: lounge in Istanbul Needs major improvement: attitude of reception at Istanbul lounge: 4 of them sitting there: inattentive and then rude. They do not fit with rest of Turkish hospitality!
Seats were in disrepair. Seat back pockets were all broken. Seats recline very far, which is comfortable for occupant, but confining for person behind.
Turkish airlines always is an excellent airline, bottle water, comfort kits were provided. Decent food on board, friendly staffs.
After boarding cabin was too hot AC didn’t work
Great airline with excellent service! Only drawback was the meat served was overcooked on both flights.
Very happy with the service, comfort, and food on Turkish Airlines. Security and check in was great.
Crew was good. Plane and seats were cleaned and good. Food and entertainment system was bad.
Stale, bad and limited food, drink options. Entertainment system was broken, old and had barely any latest contents.
Boarding from Accra was chaotic and disorganized. Otherwise, it was a good flight with good food and customer service
My experience with Turkish Airlines was extremely disappointing. I was denied boarding for my flight from Istanbul to Miami because they closed the gate 30 minutes before departure, even though I was present and ready to board. This arbitrary rule forced me to book an alternative flight, not even to Miami but to Atlanta, costing me $1,342.92. Upon arrival in Atlanta, there were no connecting flights to Miami available through Turkish Airlines, so I had to purchase an additional ticket with Southwest Airlines for $270.98. In total, I had to spend $1,613.90 on new flights. As a result, my total travel time extended to 35.5 hours. The flight was overbooked, and implementing such arbitrary rules allows Turkish Airlines to exclude passengers without compensating them, compelling them to purchase new tickets to reach their destination. This practice is unacceptable, and I plan to report it to the Better Business Bureau and the appropriate regulatory authorities.
