Seating and zone. The minor I went with didn’t even seat close to me
My seat 3G did not go down fully and the buttons were not working properly
Food has been disappointing in both legs of flight to india
Great staff great experience, made a 2 hour delay very bearable
Great staff, great experience, made a 2 hour delay very bearable
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
These are one of the older seat arrangements facing away from the windows! Not particularly convenient sets. No storage spaces. NO COAT HANGING HOOKS. Inconvenient business class seat compared to any other airlines of similar class. Staff are excellent! Extremely professional, friendly. Food is good too.
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Flight got canceled due to Middle East conflict. Just fly hasn’t refunded me the money
The seats seemed smaller than other business class offerings. The entertainment menu was limited. Flight crew was good.
It was excellent service in the snow storm gives us hotel and transportation. It will be more better if u can add one more meal because it’s a long flight boring journey. If you give extra meal time passes faster and can enjoy the trip better
Food quality and varites were very minimum. Surprised to have no desserts. Business class tickets should have lounge access and seats selection. They should be allowed to board while people with wheel chair, secial assistance and family with childrem.
Business class ticket should include lounge access and seat selection. The food quality and varieties should be more. It was surpirise that no dessert was offered.
Good flight. There were a few issues with the flat bed. It was some technical issues. Otherwise everything was good
It was great! Kept the time. Provided what was promised
The crew could have been more friendly and could have offered to make the beds. Also, Ethiad should have more vegetarian food options.
It was mediocre. Honestly, the flight was late but that didn’t bother me as I had plenty of time. The only thing that bothered me is that the crew never asked to make the beds for us in business class. Maybe the crew was exhausted and that just didn’t occur to them.
From the start of my vacation at Logan Airport, Boston it was chaotic. I'm praying my flight home is better .I'm grateful that we landed safe
I do not have any issue after travelling but not able to return back to Newyork because my flight is cancelled. Requested to refund my full amount.
Are you KIDDING RIGHT NOW?!?! SENDING OUT SURVEYS FOR CANCELED FLIGHTS IN A CONFLICT ZONE?!?! ARE YOU FEELING OK??????
Are you KIDDING RIGHT NOW?!? SENDING OUT SURVEYS FOR CANCELED FLIGHTS IN A CONFLICT ZONE?!? ARE YOU FEELING OK???
Food is terrible, service is not good. Staff were not personable and rushed food service.
The onboarding was extremely confusing. Had to climb the stairs to plan from tarmac with carryon bags in hand. No apologies for inconvenience. Overall not quite pleasant experience.
Boarding /lounge :Chaotic boarding , business /first class had a dedicated line but it was upto to the passenger to figure out and use those lines .Oasis lounge is clean but tiny so it felt over crowded . Neither the food nor amenities felt business/first class . Cabin and tech : 2-2-2 configuration needs to go . Leg space is cramped , headsets didn’t work . WIFI does exist or didn’t work on the entire 20 hour journey . Food and crew : Preordered “Hindu Non vegetarian” meal , crew was clueless , they didn’t even bother to ask if they weren’t sure what that meant . Served mediocre vegetarian food though menu had chicken /lamb options . In short , worst business class experience of all the airlines I flew to date . Not sure if there is one area they compete in let alone excel … avoid if you can .
Food was not available in the middle of the trip that is 13 hours
Everything was good and no points to complain. Food is always a tricky concept. Sometimes you like it and sometimes you don’t. Food was redundant from Kuwait City to NY-JFK.
Beautiful Flight took off on time and everything was good
Next time im going to use Kuwait air lines, hopefully
The staff was extremely friendly and nice. Overall, the flight was pleasant, and the food was good. They asked me to check in my smaller cabin luggage suitcase in Mumbai as the flight was full. Fortunately, I had packed a spare set of clothes in my laptop bag so I was okay.
BA is a fine airline. The problem lies with XCOVER INSURANCE, that KAYAK uses. Very poor service from insurance. No telephone number to contact XCOVER. Their replies are inadequate & overall very bad insurance. I wish kayak uses standard insurance company., such as AIG.
I missed my flight because I was sick and the medicine the chemist provided made me sleepy. I had to pay $3500 to get home because you classified me as a no-show and would not listen to me otherwise. In addition you wanted to route me through Dubai, which was under siege by the time I arrived home and would’ve been in trouble. Had I taken that route
Mumbai airport is a nightmare! Especially going from domestic to international terminal (2). I almost missed my flight. Then i could not check in because I purchased on kayak to British airways and my first flight was an indigo (non partner). So they called me when I was at the security outside the terminal and told me I had a middle seat, not what I paid for! After talking to the desk agent, they could not help but it finally worked out. A bit stressful for no reason. Probably never buy from kayak again this type pf complicated tickets (multi cities).
Aircraft was comfortable even in economy, clean. Entertainment screens were excellent and. Hoice was very good. Good was just ok. Crew was not bad.
Did not like the seating configuration at all with 2+3+2 in business class. Lacking total privacy and comfort
Excellent. The crew and flight were great. Checking in was easy and everyone was very helpful.
Plane was extremely delayed, but not all of it was BA fault (some was). Worst part was lack of room - this had as much space as an Allegiant flight. I thought transatlantic usually gave you an extra inch or two, but not this one. Entertainment system sporadically worked and didn’t have great options. Overhead bins are old and tiny, not as good as aunties new planes.
I was in a bulkhead seat and my tray table wasn't level. Eating was difficult.
Entertainment did not work from DC to London. Was not able to check in online during my return journey from Mumbai to London. Food was good!
Terrible airline... Originally, the flight was canceled and didn't receive a notification, had to learn from their twitter account... Rebooking was a huge pain... Every other airline like American and United did eventually fly a day later... The flight had a layover, no other airline needed one... India is such a weak nation globally, this airline has no leverage to negotiate good airspace... Flight left late, again no notifications as to why at the airport. On the plane, wifi is spotty, chargers don't work... The only saving grace used to be good food. Even that has gone down the drain. Just the worst!
Never ever travel with Air India is a very conscious promise made to myself. Poor customer service , irresponsible staff, pathetic operations and bad planes. Overall -0/10. Planes had mosquitoes in it.. i am still thinking what international standards of hygiene are they even following????. Operations team has no quality standards. They can route you anywhere on any plane inspite of a confirmed ticket and a web checkin… without your consent. Go for AirIndia if you love challenges and roller coasters and safety, time and hygiene is never your priority.
The plane was very dated with the worst entertainment system i have seen in 30 years. Flight attendants were responsive.
They rescheduled flight..no customer care to even reach or accommodate
Unnecessary delays & Gate changes, so much inconvenience after 15-16 hours flight
Old and filthy aircraft Boarding was free for all with no zones
We had extra baggage which is an ordinary event. The check-in counter experience for them to calculate the additional amount owed and collect payment was terrible - very manual, multiple counters to resolve, took more than 30 minutes
Why should I rate entertainment if I’ve not used? You don’t have NA - Not Applicable option.
Food is good, staff is good... Wi-fi quality is poor, disembarkment after landing is atrocious.
Inflight Services are poor compared to other airlines. They do not offer even water during 15 hr flight. Food is little in portion and I had food poisoning after last meal ( rajma chawal)
